Business Systems Analyst
Posted May 22, 2026
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. As a Business Systems Analyst, you will join the Digital Systems team, reporting directly to the Head of Digital Systems. You will play a pivotal role in bridging the gap between our business stakeholders (Sales & Service, Marketing, eCommerce, Finance, Fulfillment) and our technical systems landscape (Salesforce, Shopify, Netsuite, Integrations). You won’t just be gathering requirements; you will be getting your hands dirty with data, building tools, and helping design the future of our digital operations. Formlabs Systems team enables all Formlabs teams with enterprise applications, infrastructure, data, and security to do their best work. The team supports all areas of the company and has team members globally. This role is based in our Somerville, MA office, with in-office attendance expected every week, and will be a full-time position. The Job:
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Drive Cross-Functional Projects: Partner with Marketing, Sales, Service, Fulfillment, and Finance teams to translate complex business needs into clear technical requirements and specifications for our Digital Systems roadmap (e.g., eCommerce, CRM, ERP, marketing automation). - Be Hands-On with the Platform: Go beyond documentation—perform hands-on configuration, troubleshoot data issues, develop proofs-of-concept, and compile data to drive decision-making, validate logic, and secure stakeholder support before working with developers to implement. - Own the organization and prioritization of enhancement requests, Jira stories, and roadmap initiatives, ensuring developers have clear, actionable specifications and direction. - Map out current and future state workflows, identifying bottlenecks in how data flows between systems (e.g., Shopify to Salesforce to ERP). - Collaborate with the Data team to ensure data integrity across the "Semantic Layer" and assist in validating results for new initiatives, small enhancements, and AI enablement. - Act as a key analyst for high-impact initiatives, including new platforms, AI tools, and product introductions.