Team Leader Customer Service - German Speaker

About Goodyear We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go. Why This Role Matters As a Team Leader (Supply Chain), you will lead a customer-facing team responsible for end-to-end order-to-cash processes, ensuring high-quality service delivery and customer satisfaction in line with Goodyear standards. You will play a key role in developing your team, driving operational excellence, and managing complex customer scenarios. Acting as a bridge between customers, Sales, and Supply Chain functions, your contribution will directly impact service performance, team growth, and continuous improvement initiatives across the organization. What You'll Do Lead, coach, and develop a high-performing customer-facing team, driving performance management, development planning, and a culture of accountability and continuous improvement. Ensure excellent customer and stakeholder management by collaborating closely with Sales, Centre of Excellence, and Supply Chain teams, and acting as an escalation point for complex issues. Oversee end-to-end order-to-cash operations, including order entry, order management, and delivery planning, ensuring accuracy, timeliness, and a customer-centric approach. Drive efficient slot and delivery management to optimize volumes (sell the plan), meet customer requirements providing reliable order confirmation and balance service levels with cost efficiency. Supervise quality and claims management processes, ensuring timely resolution of customer claims and transparent communication across all relevant areas. Monitor and drive team performance against key KPIs such as Call Service Level, Delivery Performance and Claim Resolution, ensuring alignment with business strategy. Assess the quality of interactions of the team with customers and internal stakeholders. Promote continuous improvement and innovation by identifying process optimization opportunities, supporting automation initiatives, and contributing to regional or global projects. What You'll Bring Bachelor's degree. Advanced level of German and English. Proven experience in a Team Leader role within a customer-facing environment. Experience in automotive or industrial environments is considered a strong advantage. Strong stakeholder management and collaboration skills in an international, cross-functional environment. Advanced user level in MS Office, SAP (Order Management & Quality Management), and reporting tools such as Power BI. Strong leadership, communication, and coaching skills, with a customer-centric mindset and solid understanding of order-to-cash processes. We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply. #LI-AA1 # LI-hybrid Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws. See Goodyear's EEO Policy Statement here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. 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