Client Partner, Scaled Accounts

Key Responsibilities

• Manage a portfolio of SMB and mid market accounts, prioritizing engagement based on renewal timing, customer health, risk signals, and growth potential. - Own end to end renewal execution, including forecasting, stakeholder alignment, risk mitigation, pricing coordination, and deal closure. - Drive scalable customer engagement through standardized programs, value-based communication, and proactive identification of retention and expansion opportunities. - Maintain accurate account data, forecasting, and operational discipline within Gainsight and Salesforce, ensuring visibility across customer activity and outcomes. - Partner cross functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals, resolve risks, and support customer retention and growth. ### Experience

• 5–8+ years of experience in Customer Success, Account Management, or Renewal Management within software and/or hardware environments

• Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation

• Experience operating within structured, scalable customer engagement models and repeatable processes

• Ability to interpret customer health, usage, and risk signals to drive prioritization and action

• Strong written and verbal communication skills, with the ability to communicate value clearly across a broad customer base

• Technical aptitude and ability to connect product capabilities to customer business outcomes

• Bonus: Experience in industrial manufacturing, digital transformation, or process optimization environments

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York is a targeted OTE of $115,000 to $155,000 split of base salary + variable (80/20 split). This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.