We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica. The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape. You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals. Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact. ### What You’ll Do
Become a Zuora Revenue Expert
Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems. - Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys. ### Guide Customers Through Revenue Transformation
Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue. - Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs. - Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints. ### Drive Adoption, Health, and Business Outcomes
Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices. - Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers. - Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint. - Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems. - Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps. - Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable. - Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed. ### Collaborate Across Zuora & Influence Product
Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized. - Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows. - Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner. ### Travel
Occasional travel within North America to support customers, workshops, and team events, as needed. ### Benefits
As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world. ### What We Offer
We support our employees with a comprehensive benefits package designed to help them thrive:
Competitive compensation and performance-based bonuses
Medical, dental, and vision coverage
Flexible time off and wellness days
Paid holidays and company-wide year-end break
Paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back
Mental health resources and wellbeing support
(Benefits may vary by country and will be discussed during the interview process.)
Work Location
This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.
