CS Specialist Analyst

Job Title CS Specialist Analyst Job Description CS Specialist Analyst Develop and support strategic sales plans to exceed financial targets, together with Service and Solutions Delivery management. The Service and Solutions Delivery Specialist LATAM is accountable for the delivery of a customer satisfying & efficient service. Performs planning, and analysis, reporting activities for sales operations and performance and will have the opportunity to work in business development for certain modalities. Your role: Develop and support to execute the strategic sales plan to exceed financial targets that include sales of: Warranty Conversions, Billable Conversions, Contract Renewals, and Point of Sale (POS) and T&M. Analyze sales data and trends. Responsible for collection, analysis and reporting of the sales related data in an on-going effort to increase overall sales productivity. Develops and tracks key performance indicators, and evaluates performance based on the sales quotas, while taking into consideration current economic conditions. Performs regular analysis for business performance and financial factors. Maintains and enhances salesforce automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. Drives continuous improvements applying LEAN Maintain relationships with the Sales Leaders and Back Office team to ensure timely, accurate, and prompt forecast submissions. Behavioral: Daily demonstration of the highest level of Philips Leadership competencies and 5 behaviors Part of the team with Service Commercial Leader, SSD Business Developer & Performance Leader, CS Specialist, CLV Leader. Main stakeholders, District Leaders, Commercial Leaders, BMMs, Service Operation Team. You're the right fit if: 2 years of relevant experience in related positions, managing forecasts and hard data analysis in order to establish a strategic route. Capabilities: Advanced English domain and Spanish, Portuguese is a plus. Data analytics experience. Intermediate-Advanced Excel and PBI skills. Knowledge in SAP is a plus. Bachelor's degree in business administration, Engineer or similar career. Your skills include, diligent and hands-on to drive results and enable teams. Customer first approach, good stakeholder management within a multinational environment. Strong analytic, quantitative and qualitative abilities, critical thinking and problem-solving skill. Strong oral and written communication skills. Intermediate- Advanced proficiency in Excel. Experience with Salesforce.com/ SAP/ ServiceMax. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights