Production Support Manager (Contract)
Posted May 18, 2026
Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)
How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard. Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them. Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future. We are seeking a talented and highly motivated Production Support Manager to join our dynamic team on a temporary basis. As a Production Support Manager, you will play a critical role in ensuring the stability, availability, and performance of our platform. You will be responsible for leading a team that monitors, troubleshoots, and resolves production incidents, as well as working closely with cross-functional teams to improve system reliability and scalability. If you are passionate about delivering a world-class customer experience, have a strong technical background, unmatched detective skills, and thrive in a collaborative environment, this role is for you.