Food & Beverage Manager

Privacy Notice for California Applicants and Employees Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on…. Job Description: Job Disclosures: Location: (On-Site) Santa Fe, NM Job Summary: As a leader in the Meow Wolf multiverse, the Food & Beverage Manager is responsible for the continuation of the Meow Wolf experience, transporting guests through a rotating menu of experiential food and drinks. Reporting to the General Manager, the Food & Beverage Manager ensures the profitability of our food and beverage services by effectively managing all business aspects such as licensing, vendor relations, inventory, product selection and procurement, managing staffing, reconciling budgets, setting goals, and supporting special and private events. Key Responsibilities: Manage labor, productivity, quality control, and safety measures as established and set for site Carry out supervisory responsibilities in accordance with company policies and applicable laws Determine product pricing and margins in alignment with budget or executing pricing strategy Lead, develop, and manage a team that encourages elevated guest service with talent growth and development opportunities Perform all job positions needed to operate a food and beverage location from bussing, serving, cash register, etc. Ensure all licenses are current, including health, safety, and liquor Initiate, encourage, and maintain internal and cross-departmental communication Providing feedback and reviews for all food & beverage team; maintaining high-quality staff performance Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance Ensure staff complies with all food control and safety regulations Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members, when interacting with guests Create initiatives that focus on the elements of our B Corp including recycling, composting, and community engagement Plan and participate in promotional and special events as well as corporate events Develop and maintain vendor and community relationships Create, maintain, and communicate to all key parties the vendor supply calendar that aligns with the needs of the site for product inventory Maintain inventory management records Analyze sales trends and adjust product offerings accordingly Analyze customer feedback and suggest ways to improve ratings specific to products Actively listen to and resolve complaints Work with the Scheduling Manager to ensure work centers are staffed efficiently and effectively Set and maintain high standards of organization and cleanliness Respond to injuries and emergencies appropriately Collaborate with other team members to create and maintain a pleasant environment for guests Perform all job positions needed to operate a bar from bussing, serving, cash register, etc. Other duties as assigned Required Qualifications Proven work experience as an F&B Manager, Bar Manager or similar role (Prior work experience in a retail, museum, theme park, recreation facility, or other public space preferred) Hands-on experience with point-of-sale systems Proven experience developing, managing, and achieving budgets Extensive knowledge of liquor, bartending, and service protocols Strong service skills and a welcoming demeanor required Proven experience managing, developing, and leading a team Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays Communicate well with others to exchange information Effectively delegate responsibilities and maximize resources Strong understanding of business management and accounting principles Develop, follow and enforce safety rules Maintain composure in stressful situations Adaptable to changes in a fast-paced work environment A current Alcohol Awareness card A current PLIB or work card Must be 21 years of age or older Adult + Child + Infant CPR, AED, and First Aid certification preferred TIPS Certification preferred ServSafe Certification preferred Food Handler Safety Training Card preferred Prior experience with visual merchandising preferred Bilingual, especially but not limited to English and Spanish preferred Work Environment and Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Schedule: This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays. Supervisor Responsibilities: This position does require supervisory responsibility. Travel This position does not require travel Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law. BENEFITS: The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks. Medical Insurance options: PPO & HDHP* Dental and Vision Insurance* HSA, HRA, and FSA options* 401k Retirement Plan Company paid Life Insurance Policy and Disability Coverage(s)* Voluntary Critical Illness and Life Insurance Policies* Company Paid Employee Assistance Program Paid Parental Leave for 12 weeks Discount off Meow Wolf Gift Shop Merch and Cafes Admission to Meow Wolf attractions for employees and guests *Regular or Project Based Full-time positions Please visit www.meowwolf.com/careers for more information. Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. We create immersive and interactive experiences that transport audiences of all ages into fantastic realms of story and exploration.