Head of Client Success

Key Responsibilities:

• Lead the Customer Success team to deliver exceptional client experiences. - Develop and implement strategies for maximizing customer retention, renewal, and satisfaction. - Collaborate with Sales, Product, and Support teams for a seamless post-sales experience. - Analyze customer feedback and usage data to identify trends, risks, and improvement opportunities. - Mentor and develop team members for achieving individual and organizational goals. - Handle escalations and ensure timely resolution of critical customer issues. - Drive upsell and cross-sell initiatives in collaboration with the Sales team. - Maintain accurate records of customer interactions and account activities in CRM tools. Qualification Required:

• Bachelors or Masters degree in Business Administration, Marketing, or related field. - 78 years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or Cloud Telephony environment. - Proven track record of leading customer success teams and achieving retention targets. - Strong analytical, problem-solving, and communication skills. - Experience in client relationship management and handling enterprise customers. - Familiarity with CRM platforms like Salesforce, HubSpot, or Zoho. - Customer-focused mindset with a passion for delivering measurable results. Role Overview: You will lead the Customer Success team to ensure exceptional client experiences by developing and implementing strategies to maximize customer retention, renewal, and satisfaction. Working closely with Sales, Product, and Support teams, you will analyze feedback and usage data to identify trends and mentor team members for individual and organizational goals. Handling escalations and driving upsell initiatives will be key responsibilities to maintain accurate records of customer interactions. Key Responsibilities: