Help establish and support the content operations strategy to support our licensed platform roadmap
Provide critical feedback and implement scalable content ingestion pipelines to receive and process licensed content from rightsholders
Establish and support metadata standards, style guides, and quality frameworks that meet licensing partner requirements and industry standards (DDEX, ISRC, ISWC, ISNI, IPN, etc.)
Inform and determine content strategies pertaining to rightsholder catalogue on platform
Partner with Engineering and Product teams to prioritize tooling, automation, and technical roadmaps
Create documentation, playbooks, and foundational processes that ensure compliance and quality
Team Building & Leadership
Recruit, onboard, and develop talent with the right mix of music industry and operational expertise
Help establish team rituals, communication norms, and performance metrics
Get hands-on with critical operational needs while building toward scalable solutions
A role with a built in path toward people management, with future oversight of metadata specialists and content coordinators
Operations & Execution
Manage content supply chain from ingestion through distribution, ensuring quality, timeliness, and compliance
Support rights tracking and attribution workflows that support proper compensation to rightsholders
Contribute to operational KPIs including content quality, processing efficiency, ingestion SLAs, and compliance metrics
Drive continuous improvement initiatives to enhance efficiency, quality, and partner satisfaction
Stakeholder Management
Serve as primary operational contact for content partners, labels, publishers, distributors, and their delivery teams
Collaborate with Licensing, Legal, Business Affairs, and Artist Relations on rights management workflows and partner requirements
Represent Content Operations in cross-functional initiatives, partnership discussions, and strategic planning
What You’ll Need
Required Qualifications
7+ years of experience in content operations, metadata management, or rights management within the music, media, or entertainment industries
Deep understanding of music metadata standards and industry identifiers (DDEX, ISRC, ISWC, ISNI, etc.)
Strong knowledge of licensed content supply chains, including how recording rights and/or publishing rights are managed, tracked, and reported from rightsholders to platforms
Experience managing relationships with major labels, publishers, or large content rightsholders
Understanding of how metadata supports commercial delivery, DSP distribution, monetization, and rightholder compensation
Experience working with datasets to drive operational insights and troubleshoot technical solutions
Track record of starting initiatives with ambiguity and creating clarity, structure, and results
Knowledge of rights management systems, royalty processing, and music licensing operations
Familiarity with AI-generated content workflows and emerging technologies in music creation
Additional Notes:
Applicants must be eligible to work in the US. - Must be able to work 5 days per week at our New York City office. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
