Key Account Manager Green Coffee

We are Neumann Kaffee Gruppe. And we love coffee. For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity. We at Bernhard Rothfos Intercafé have always served our group as well as the coffee industry in Switzerland. We also avail our services to Spain, Portugal and further and share the procurement with other group members for those countries. Our objectives are to give excellent services to every customer by having a well trained, highly efficient and motivated trade, traffic and financing team. We are certified as a Great Place to Work®, highlighting our strong culture of trust, collaboration, and respect. Discover here what our employees like best about our workplace. For our group company, Bernard Rothfos Intercafé AG , we are looking for a Key Account Manager - Green Coffee (f/m/d). The position will be based in Zug. Bernard Rothfos Intercafé AG is a globally active company within the green coffee supply chain. With deep roots at origin and long-standing relationships with international customers, we connect producers and markets with a strong focus on quality, reliability, and partnership. To further strengthen this connection, we are creating a new Key Account Manager role that will act as the central link between origin and our international large-scale customers, managing all relevant internal interfaces across trading, logistics, quality, and risk management. Your role As Key Account Manager, you act as the central coordination and integration point for selected international key accounts. You will build and maintain long-term relationships with strategic clients, act as the primary point of contact for key customers, ensuring high customer satisfaction, identifying growth opportunities, and driving revenue through consultative sales and account development. You will ensure that customer requirements are translated into internal processes, and consistently delivered across the entire organization and supply chain. In doing so, you work in close alignment with the relevant expert functions, particularly trading, logistics, quality, food safety, sustainability, compliance, risk management, and finance to ensure that requirements are assessed appropriately, implemented effectively, and aligned with internal standards and regulatory expectations. This role combines customer leadership, cross functional coordination, commercial acumen, internal stakeholder management, and a deep understanding of the coffee value chain from origin to destination. Ensure that NKG operates as a coordinated network for global customers, delivering consistency, transparency, and reliability across origins. Your responsibilities Act as the primary interface between origin teams, international key customers, and internal functions Manage and develop long-term relationships with strategically important global customers Translate customer requirements into clear internal briefs and coordinate execution across: - Trading and Sourcing; mainly connecting vertically integrated supply chains in origin (NKG exporters) and clients - Logistics and Supply Chain / Business Execution - Quality, Food Safety, Sustainability, and Compliance - Risk Management and Finance Identify business opportunities for the origin companies/profit centers Monitor customer satisfaction and proactively resolve issues Analyze market trends, competitor activities, and customer needs Prepare and conduct customer meetings, presentations, and contract negotiations Coordinate volumes, qualities, origins, timelines, and specifications from origin to customer Ensure reliable delivery, transparency, and consistency throughout the entire order lifecycle Proactively identify risks, bottlenecks, and dependencies and drive solutions with stakeholders Support contract execution, pricing logic, and change management throughout the season Prepare customer-related analyses, performance reviews, and decision documents for management Continuously improve cross-functional collaboration and process efficiency Your profile 5-7 years of experience in key account management, sales, trading, or supply chain roles within the coffee or agricultural commodities sector Bachelor's degree in Business Administration, Marketing, Sales, or related field Strong understanding of the green coffee value chain, ideally including origin exposure Proven ability to manage complex stakeholder environments across functions and geographies High customer orientation with a structured, solution-driven working style Strong communication and coordination skills, able to align diverse interests Cooperative, sociable, convincing, driving & adaptable character Analytical mindset and confidence in working with volumes, contracts, and operational data Ability to build trust with executive-level stakeholders Experience working in international or cross-functional teams Fluent in English; additional languages (e.g. Spanish, Portuguese, German,) are an advantage Willingness to travel internationally as required Our staff appreciates A dynamic, international working environment within a long-established coffee group A newly created, visible role with significant impact on customer satisfaction and internal alignment Close collaboration with origin teams and international customers Flexible working arrangements High level of responsibility and autonomy Opportunities for professional growth within a global organization Have we sparked your interest? We are pleased to receive your application documents. Please get in touch with your first point of contact: Anke Klus There is not much better than the smell and taste of a freshly brewed coffee, right?! That's why we at NKG work passionately for our beloved product every day. As a globally operating green coffee service group, we work devotedly for and with coffee, as it is the only product our business focuses on. With more than 40 companies in 28 countries and more than 3,300 highly skilled employees, we are active in the sectors Export & Milling, Import, Farming, Agents & Representative Offices, and Services. The best possible design of processes along the coffee supply chain is always our top priority – of course with regard to the consideration of social, environmental, and economic needs as an integral part of our business model. Our group is privately owned and run. David M. Neumann is the founder-family's third generation Managing Partner and overseeing the group jointly with his Management Team.