Sr. Director, Pricing Strategy & Operations
US RemoteRemote
Posted Apr 29, 2026
Sr. Director, Pricing Strategy & Operations
MeridianLink is hiring a Senior Director, Pricing Strategy & Operations to lead the rollout of our new pricing and packaging program and to stand up the operating engine that keeps our pricing optimized over time. We're seeking a operationally rigorous pricing leader to unlock revenue growth and maximize value capture across our expanding product portfolio. You will own the end-to-end rollout across the MeridianLink portfolio, run the annual price-update cycle, build a repeatable process we use for every new product or pricing change, and own ongoing pricing evaluation — win/loss, competitive pricing intelligence, and willingness-to-pay — so our packaging and pricing maximizes revenue while minimizing churn and new-prospect loss. This is an execution-heavy, operator role. You will be a partner daily with Product, the Transformation Management Office (TMO), Business Systems team, Sales, RevOps, Finance, and Marketing. What You’ll Own
1. Rollout of the New Pricing & Packaging Program (primary focus, 12–18 months)
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Launch optimized packaging and pricing program across the MeridianLink platform that increases attach rates and cross-sell. - Own end-to-end rollout health including the phased plan, milestone tracking, systems and GTM readiness, and mid-flight program adjustment as needed. - Own oversight of the systems and data implementation to support the new program, collaborating with the TMO, Business Systems, and Finance teams to land the new model in the CPQ, CRM, billing, and renewals systems and customer-facing order forms. - Implement key rollout metrics and build dashboards/trackers to monitor them. - Own program governance: Lead a regular standup (metrics, insights, actions); produce a concise pack highlighting performance and elevate and address issues and risks for leadership decision making. - Train the Sales organization on the new packaging and pricing and collaborate with Sales Enablement to ensure materials are understood and that the team is able to communicate the details and value proposition. Work with Product Marketing on supportive collateral and gtm planning. - Consolidate “voice of customer” signals by systematically gathering and categorizing sales feedback and direct customer feedback. Separate patterns from noise to ensure necessary adjustments are made and the field is supported as they approach our customers. - Prioritized action backlog: Maintain a prioritized action backlog of rollout issues and improvement ideas (messaging changes, training needs, design changes, etc.), prioritized by business impact with owners assigned. - Keep program goals in front of mind for the team and ensure program trajectory remains aligned. - Represent findings and recommendations to senior and executive leadership.