Track record of implementing or contributing to WFM solutions (e.g., system migrations, new platform rollouts)
Experience with LLM APIs (OpenAI, Gemini, Anthropic) for AI-driven automation and insights
Familiarity with contact center technologies and workforce management platforms
Background in building or optimizing flexible workforce models (hybrid, BPO, gig economy)
How we’ll make your career journey extraordinary
Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time. - Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities