Posted Jan 23, 2025
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today! We are seeking both an Associate level Analytics Consultant and a mid-level Analytics Consultant at this time. The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects. Are you smart and driven to succeed? Interested in learning new technology? Do you like working with numbers and analytics? If you answered yes, you will succeed here! Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA
Why work for SuccessKPI:
Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
Opportunity to work for a fast-growth global company in the rapidly growing analytics space
Opportunity for career development and growth opportunities as we grow and scale
Opportunity to build industry relationships and work alongside seasoned industry experts
Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! What You’ll Do
Leverage analytics tools to derive business insights
Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. - Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
Document best practices to increase our knowledge base
What You’ll Bring
Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role
Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
Completion of 1+ AWS certification or related cloud experience, a plus
Strong analytical and logical problem-solving approach
Adaptable individual who can create structure in ambiguous or rapidly changing environments
Highly self-motivated and able to work independently as well as in a team environment
Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus. - CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect), a plus. SuccessKPI Benefits:
Virtual Work opportunity
Opportunity to work and help shape a fast-growing company
Medical, Dental, and Vision Insurance
Stock Option Plan
Open Time Off
Paid parental leave for birth, adoption, and fostering
11 paid Company holidays
401k Savings Plan – with employer match
Basic Life Insurance provided at no cost to you
Accidental Death & Dismemberment Insurance coverage
Long Term Disability Insurance
Short Term Disability Insurance
Life-Work Balance
Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges. - Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
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