Female Chat Support Executive - Day Shift, Remote in Chennai

As a Female Chat Support Executive at MNC JOBS INFO, you will be an essential part of our remote team, providing timely and accurate assistance to customers via live chat. Your role will involve resolving customer queries, maintaining records, meeting daily targets, and collaborating with internal teams to ensure customer satisfaction. Key Responsibilities:

• Respond to customer queries promptly via live chat with professionalism and empathy
• Resolve issues or redirect inquiries to appropriate departments for escalation
• Maintain records of customer interactions and document procedures accurately
• Meet daily targets related to response time, quality, and customer satisfaction
• Collaborate with internal teams to ensure prompt and consistent communication
• Provide follow-up to ensure full resolution of customer concerns
• Attend virtual training and performance meetings as scheduled

Qualifications Required:

• Excellent written communication skills in English
• Strong interpersonal skills and a customer-centric attitude
• Ability to type quickly and accurately (minimum 35 WPM)
• Comfortable using computers and various chat or CRM tools
• Ability to multitask and manage time efficiently in a remote setting
• Must be self-motivated and able to work independently with minimal supervision