AirOps customers don't live in our product. They live in their CMS, their CRM, their data warehouse, their marketing stack. The integration surface is how we show up there — and as we scale from a tool teams try to a layer they depend on, that surface has to land fast, run clean, and open commercial doors at the same time. We have an Integration Specialist team running this work today. They need a leader who can move on three fronts at once: develop a team into scaled operators, raise per-person throughput through better systems and tooling, and represent integrations credibly to partners on one side and engineering on the other. This is a player/coach role. You will not be heads-down coding, but you will be deep enough in the craft to scope feasibility, pressure-test a design, and tell a customer config issue from a product bug at a glance. If you want a seat where engineering rigor, team building, and commercial instinct all matter on the same Tuesday, this is it. # What you'll do
Run the Integration Specialist team: you set the bar, run the 1:1s, build the leveling rubric, and stand behind every commit the team makes. People grow here or you change something
Team throughput as a real metric: you forecast capacity, manage queue depth, and drive integrations-per-specialist-per-quarter up quarter after quarter. The systems that get you there (tooling, templates, SOPs) are yours to build
Integration delivery end to end: scoping, build, QA, handoff. You translate customer and partner needs into clean technical scope and represent integration realities — rate limits, deprecation risk, partner constraints — in every design review
The integration portfolio as an ongoing business asset: usage, error rates, partner SLAs, incident response. You make the maintenance, deprecation, and version-upgrade calls with a clear cost/benefit view, not by default
Partner relationships that matter: top integration partners run through you. Technical escalations, co-build conversations, co-marketing — you are the credible point of contact and you bring opportunities back for the commercial team to act on
Integration-led deals with Sales, CS, and Product: feasibility calls, contract language, rollout, retention. When integrations are the thing standing between us and a deal, you are in the room and you have a point of view
Who you are
Experience managing a technical or technical-adjacent team, with evidence of leveling up junior members into senior operators
Hands-on with integration craft: REST APIs, webhooks, OAuth, common iPaaS and middleware patterns. You can read code, hold your own in design discussions, and tell a customer config problem from a product bug fast
You have built systems that compound team throughput before — tooling, templates, runbooks — and you can point at the before and after
Comfort in both engineering reviews and partner conversations. You move from a technical escalation with a partner to a feasibility call with Sales without changing register
Capacity-planning instincts: you know what the team can hold, what it should not commit to, and how to say no in a way that keeps the relationship intact
Ownership mentality: scope does not constrain you, outcomes do
Nice to have
Familiarity with one or more integration ecosystems: CRM, marketing automation, data warehouse, or vertical SaaS
Partnership or BD experience, or having owned a P&L or budget line
Experience standing up an on-call or rotation model for a growing integration portfolio
Our Guiding Principles
Extreme Ownership
Quality
Curiosity and Play
Make Our Customers Heroes
Respectful Candor
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
