As a Service Engineer at our leading high-speed packaging machine solutions provider, your role involves delivering professional after-sales service and technical support. You will be responsible for installation, start-up, commissioning, troubleshooting, repairs, and maintenance of high-speed pharmaceutical packaging machines. This position requires frequent travel and hands-on customer support at various sites. **Key Responsibilities:**
Build strong customer relationships through solution-oriented communication and professional service support (on-site and remote). - Perform installation, calibration, configuration, testing, commissioning, and troubleshooting of packaging equipment. - Conduct scheduled and unscheduled maintenance of packaging machines and related equipment. - Provide pre-installation support and on-site project execution. - Read and interpret blueprints, technical drawings, specifications, and documentation for service activities. - Train customer personnel and internal technicians on machine operation and maintenance standards. - Coordinate with engineering, project management, spare parts, and management teams to resolve escalated issues. - Submit timely service reports, expense reports, and all required documentation to the Service Manager. - Ensure proper labeling, documentation, and return of defective parts. - Recommend technical improvements and provide support to technicians/operators/artisans. - Maintain safety compliance and report any safety concerns immediately. - Ensure tools, equipment, and materials are secure, safe, and calibrated. - Support manufacturing/engineering teams in refurbishment and customer project execution. - Assist spare parts team by recommending wear parts and spares for customers. - Provide technical support to other service engineers/technicians in the field. - Be available for overtime work as required (including weekends/holidays). **Required Qualifications:**
ITI / Diploma / BE in Electronics, Industrial Automation, Instrumentation, or Mechatronics
Minimum 3+ years of field service experience in packaging machinery
Solid troubleshooting and technical problem-solving ability
Excellent communication (written and verbal)
Solid organizational and time management skills
Ability to work independently with minimal supervision
Strong computer literacy (visualization knowledge is an advantage)
Leadership and decision-making skills
Ability to manage multi-disciplinary projects effectively
**Travel Requirement:**
Extensive travel across India and occasionally internationally
Must be willing to travel on short notice, including weekends and holidays
Please note that you should have the ability to use a computer for reports and data entry, use smartphone applications for job-related tasks and timekeeping, maintain a professional appearance while interacting with customers and stakeholders, and participate in training programs as required. As a Service Engineer at our leading high-speed packaging machine solutions provider, your role involves delivering professional after-sales service and technical support. You will be responsible for installation, start-up, commissioning, troubleshooting, repairs, and maintenance of high-speed pharmaceutical packaging machines. This position requires frequent travel and hands-on customer support at various sites. **Key Responsibilities:**
Build strong customer relationships through solution-oriented communication and professional service support (on-site and remote). - Perform installation, calibration, configuration, testing, commissioning, and troubleshooting of packaging equipment. - Conduct scheduled and unscheduled maintenance of packaging machines and related equipment. - Provide pre-installation support and on-site project execution. - Read and interpret blueprints, technical drawings, specifications, and documentation for service activities. - Train customer personnel and internal technicians on machine operation and maintenance standards. - Coordinate with engineering, project management, spare parts, and management teams to resolve escalated issues. - Submit timely service reports, expense reports, and all required documentation to the Service Manager. - Ensure proper labeling, documentation, and return of defective parts. - Recommend technical improvements and provide support to technicians/operators/artisans. - Maintain safety compliance and report any safety concerns immediately. - Ensure tools, equipment, and materials are secure, safe, and calibrated. - Support manufacturing/engineering teams in refurbishment and customer project execution. - Assist spare parts team by recommending wear parts and spares for customers. -
