SOACC Operations Specialist I - 2nd shift

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for the initial response to emergencies and critical incidents reported to the 24-hour command center. Key responsibilities include providing operational support and coordination between reporting parties and various teammates, law enforcement and vendors within the incident management policy and system framework to ensure seamless communications. Job expectations include documentation and resource management to facilitate timely response and resolution, providing administrative and logistical support, and monitoring and managing alarm and video systems. Responsibilities: Responds to inbound calls into SOACC Command Center Documents engagement reports pertaining to physical security incidents Monitors and responds to security system alerts Manages access to monitored facilities in line with standards Organizes and manages information flows between reporting parties and the incident management system, ensuring data integrity, confidentiality and accessibility Required Qualifications: Knowledge of Security Protocols: Understanding of security protocols and emergency response procedures. Crisis Management: Experience in handling crisis situations calmly and effectively. Must be highly organized and can handle several tasks concurrently and prioritize work appropriately. Ability to work in a team environment is essential. Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances. Ability to work flexible shift schedules. Ability to accurately identify issues, implement effective resolutions and/or make recommendations and appropriately elevate to senior management. The Operations specialist must be flexible, energetic, and willing to take ownership for work performed and decisions made during the course of duty. High degree of professionalism with a service-minded attitude Strong attention to detail Effective interpersonal, communication and writing skills Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Typing speed – 45 wpm or better Ability to execute on approved business strategies with appropriate management support Must have a valid driver's license Must be able work 2nd shift hours/schedule - 2:30pm - 11:30pm with 2 rotating days off Desired Qualifications: Associate's degree in Criminal Justice, an IT related field or equivalent work experience Experiences working in a Global Security Command Center Skills: Active Listening Adaptability Attention to Detail Facilities Management Oral Communications Critical Thinking Customer and Client Focus Decision Making Emotional Intelligence Problem Solving Business Operations Management Collaboration Due Diligence Issue Management Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 2nd shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. 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