As an IT Services Organization, you will play a crucial role in leading incident management and troubleshooting for enterprise network operations. Your responsibilities will include:
Diagnosing and resolving issues related to routing, switching, and Cisco networking products
Driving root cause analysis and implementing preventive measures to avoid recurring incidents
Providing technical support to end-users to ensure a seamless network experience
Coordinating with internal teams to efficiently resolve customer-impacting issues
Maintaining accurate documentation of incidents, configurations, and operational procedures
Preparing reports on network performance, incidents, and improvements
Collaborating with cross-functional teams for effective escalation management and smooth operations
Communicating clearly with stakeholders, including technical teams, leadership, and customers
Leading and managing NOC operations to foster operational excellence and continuous improvement
Mentoring team members and promoting knowledge sharing and best practices
To excel in this role, you should have:
10 - 15 years of experience in network operations and enterprise networking
Strong hands-on experience in routing and switching technologies
Experience with Cisco networking products and managed services environments
CCNA certification with practical troubleshooting experience
Minimum 2+ years of experience in enterprise network troubleshooting within customer support environments
Strong understanding of incident management and NOC operations
Excellent communication and stakeholder management skills
Proven leadership experience in managing network operations teams
Your education should include Any Graduation. As an IT Services Organization, you will play a crucial role in leading incident management and troubleshooting for enterprise network operations. Your responsibilities will include:
Diagnosing and resolving issues related to routing, switching, and Cisco networking products
Driving root cause analysis and implementing preventive measures to avoid recurring incidents
Providing technical support to end-users to ensure a seamless network experience
Coordinating with internal teams to efficiently resolve customer-impacting issues
Maintaining accurate documentation of incidents, configurations, and operational procedures
Preparing reports on network performance, incidents, and improvements
Collaborating with cross-functional teams for effective escalation management and smooth operations
Communicating clearly with stakeholders, including technical teams, leadership, and customers
Leading and managing NOC operations to foster operational excellence and continuous improvement
Mentoring team members and promoting knowledge sharing and best practices
To excel in this role, you should have:
10 - 15 years of experience in network operations and enterprise networking
Strong hands-on experience in routing and switching technologies
Experience with Cisco networking products and managed services environments
CCNA certification with practical troubleshooting experience
Minimum 2+ years of experience in enterprise network troubleshooting within customer support environments
Strong understanding of incident management and NOC operations
Excellent communication and stakeholder management skills
Proven leadership experience in managing network operations teams
Your education should include Any Graduation.
