Sales Supervisor, Full Time - Platform

What You’ll Do:

• Consistently meet and exceed sales goals

• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships

• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships

• Contribute to a technology led in-store experience for customers that both surprises and delights them

• Maintain extraordinary customer experience feedback scores on service evaluation through NPS. - Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation

• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products. - Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership

• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership

• Maintain seamless store operational procedures, maintain weekly workflow. - Support merchandising presentation strategy and concept standards, lead and train staff as needed

• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback

• Uphold and lead by example with all policies and procedures

• Display a dedicated approach to motivate and support sales associates

• Onboard new hires while providing in the moment coaching to improve performance of existing associates

• Contribute and lead through training and customer experience programs

• Maintain and manage a professional, healthy, and productive work environment alongside team in store

What you’ll bring:

• Minimum of 3 years Retail Experience required. - Experience working with a sales or retail organization and/or operationally intensive business. We’re here to ensure you have what you need to show up as your best self.*

Still don’t know if you should apply? *We get it—*studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

**Want some more?! -Sustainability, Forbes,**Fast Company

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