Operations Manager - Birmingham Sort Centre

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM• ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

The Role

Top-of-market salary, with above market equity in one of Europe’s top Series A startups. This role is the pathway to becoming a General Manager of your own Hybrid Sort Centre with up to 1 Million parcels a day capacity. You will own an entire shift at one of our fulfilment sites; the people, the throughput, the quality, and the continuous improvement of all three. You’ll lead 50–100+ operatives through high-volume, time-pressured operations where minutes matter and small deviations cascade quickly into missed deadlines and customer impact. Think of it as running a logistics mission that resets every single day and you use the learnings of one shift to improve the next. If you’ve managed large field teams in logistics, distribution, manufacturing, transport, or the military then you already understand the tempo. If you haven’t worked in parcels or sortation before, that’s fine. Some of our best managers hadn’t either. What matters is how you think and lead. ##