Executive / Senior Executive - Order to cash - Sales Order Processing

Key Responsibilities:

• Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
• Perform technical, commercial, and administrative validation on customer orders
• Record daily volumes, rejections, exceptions, and quality-checks in a timely manner
• Enter order details into the system database
• Process orders as per standard operating procedure within defined Turn Around Time (TAT)
• Coordinate with RO to understand any discrepancies on order details
• Create order fulfilment tracker and document relevant details for order monitoring activities
• Act as the primary point of contact for order processing related queries
• Respond to queries promptly and accurately
• Undergo relevant training to ensure knowledge transfer for self and peers in conducting order processing tasks in GSSCs
• Coordinate with stakeholders to complete tasks assigned by RO or team lead
• Ensure timely performance of order processing tasks as per defined TAT
• Maintain 100% accuracy rate in day-to-day activities to meet Service Level Agreements

Qualification Required:

• Postgraduate (B. Com/Honors) or a bachelor's degree with relevant experience in OTC Operations
• Executive: Graduate with 2 to 4 years of experience
• Sr. Executive: Graduate with 4 to 6 years of experience
• Strong knowledge of OTC Sales Order operations
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system applications,