As an IAM Service Manager and Process Support Specialist at EY, you will play a crucial role in the Information Security team, ensuring the protection of data and information systems. Your responsibilities will include:
Analyzing current processes, procedures, and system functionality to enhance operational services and accuracy, while assessing risk management controls. - Leading the development of internal standards for operational communications, procedures, and automated workflows, including managing requests, scope planning, decision making, testing, and issue tracking. - Partnering with internal and external teams to implement process improvements, researching and troubleshooting operational issues, and providing recommendations to management. - Developing end user procedures, instructions, and training materials to enhance process effectiveness through collaboration and evaluation. - Coordinating process improvements with a focus on automation and design using tools like Microsoft Automate and PowerApps. - Supporting customer-facing resources for IAM Services through procedures, policies, forms, references, and announcements using tools like SharePoint and PowerBI. - Leading the design and implementation of new/improved process models and organizational structures. - Training and guiding resources in process improvement techniques. - Assisting in the development of new process capabilities. - Facilitating the resolution of service anomalies and continual service improvement efforts. - Monitoring performance and KPI reports, ensuring appropriate outcomes are achieved. - Collaborating with the Service Owner to market and promote services to customers. To excel in this role, you should possess the following skills and attributes:
Strong interpersonal skills for engaging with peers and building a network of influence. - Consultative skills to formulate ideas and present them clearly to all levels of management. - Experience in a project-driven environment and prioritizing project activities. - Analytical and problem-solving abilities to identify and escalate complex issues. - Knowledge of collaboration tools like SharePoint, Microsoft Automate, and Power Apps. - Understanding of Identity and Access Management technologies. - Ability to provide process improvement recommendations and build strong relationships across the organization. - Knowledge of ITIL to ensure compliance in incident, problem, and change processes. - Excellent oral and written communication skills. To qualify for this role, you should have:
A Bachelor's degree in Information Assurance, Computer Science, Information Systems, or equivalent work experience. - 8-15 years of practical IT experience with 3 years in Service Management and process improvement. - Strong knowledge of ITIL, communication skills, and experience in developing business requirements and dashboards in PowerBI. - Knowledge of automation tools like Microsoft Automate and PowerApps. Ideally, you would also have:
ITIL certification or equivalent. - Ability to succeed in a fast-paced environment and knowledge of SharePoint, PowerApp, and Microsoft Automate. At EY, you will have the opportunity to work in a diverse and inclusive environment that fosters continuous learning and transformative leadership. You will be part of a global team with the tools and support to grow your career while maintaining a healthy work-life balance. EY is committed to building a better working world and creating value for clients, people, society, and the planet. As an IAM Service Manager and Process Support Specialist at EY, you will play a crucial role in the Information Security team, ensuring the protection of data and information systems. Your responsibilities will include:
Analyzing current processes, procedures, and system functionality to enhance operational services and accuracy, while assessing risk management controls. - Leading the development of internal standards for operational communications, procedures, and automated workflows, including managing requests, scope planning, decision making, testing, and issue tracking. - Partnering with internal and external teams to implement process improvements, researching and troubleshooting operational issues, and providing recommendations to management. - Developing end user procedures, instructions, and training materials to enhance process effectiveness through collaboration and evaluation. - Coordinating process improvements with a focus on automation and design using tools like Microsoft Automate and PowerApps. - Supporting customer-facing resources for IAM Services through procedures, policies, forms, references, and announcements using tools like SharePoint and PowerBI. - Leading the design and implementation of new/improved process models and organizational structures. - Training and guiding resources in process improvement techniques. - Assisting in the development of new process capabilities. - Facilitating the res
