Application Support Engineer I - Remote India

The Application Support Engineer works with Outseer customers to ensure rapid identification, ownership, and resolution of application-level issues, in addition to communicating updates back to the customer. The Application Support Engineer will take ownership of application issues and work with the Outseer technical teams to triage and resolve issues which impact product performance and reliability in customer-specific environments. In addition to working with customers, the Application Support Engineer will routinely partner with our Development, PS, and Cloud Operations teams to document bugs, perform basic regression testing, and ensure that new and newly upgraded application installations are successful. Essential Duties

• Act as the primary technical liaison between customers and other departments to resolve application issues. - Execute application sanity test to ensure application health. - Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization, including availability to perform on-call (after hours) shifts. - Partner with other technical teams to perform application patches and upgrades. - Develop, document, mentor, and train others in support procedures for application-related triage and problem solving. - Resolve highly complex technical issues associated with patch and upgrade deployments. - Lead support case resolution efforts for prescribed customer cases

• Extensively research and document customer software and technical issues

• Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues. - Provide implementation assistance as a SME to Professional Services and Cloud Operations