Customer Service Specialist

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! Fiskars Customer Service Specialist Middleton, WI (Hybrid – 3 days onsite, 2 days remote) At Fiskars Group, we believe great experiences start with great people. Our iconic brands have been part of everyday life for centuries, helping people create, garden, cook, and celebrate life's meaningful moments. From Fiskars scissors and gardening tools to beloved lifestyle brands across the globe, innovation, design, and customer focus are at the heart of what we do. We are currently looking for a Customer Service Specialist to join our team in Middleton, Wisconsin. In this role, you'll play a critical part in delivering an exceptional customer experience by managing orders, solving problems, collaborating cross-functionally, and ensuring customers receive the support they need in a fast-paced environment. What You'll Do As a Customer Service Specialist, you will: Manage customer orders for assigned accounts from order entry through fulfillment Ensure customer timelines and requirements are met while proactively resolving issues Publish weekly sales order reports including confirmations and analysis for customers and sales teams Partner closely with Demand Planning and Supply Planning teams to address product availability and timing constraints Maintain and update system data to ensure accuracy and integrity within the ordering process Review customer routing guides to align shipping and product requirements while minimizing fines and shortages Monitor customer metrics and identify opportunities for process improvements, including: Service Metrics Fines & Shortages Zero Touch Orders Build strong partnerships across functions to support customer success Adapt to changing priorities while managing deadlines and maintaining a high level of service What We're Looking For Education Associate's Degree Bachelor's Degree preferred Experience & Skills 1–3 years of customer service or office experience preferred Strong Microsoft Office skills, especially Excel and PowerPoint SAP experience preferred Experience supporting sales teams and cross-functional teams preferred Strong written and verbal communication skills Excellent attention to detail and organizational skills Ability to thrive in a fast-paced, changing environment Team-oriented mindset with strong follow-through Ability to manage strict timelines and priorities effectively Why Join Fiskars Group? Hybrid work flexibility (3 days onsite, 2 remote) Opportunity to work for a globally recognized consumer goods company Collaborative and supportive team environment Career growth opportunities within a global organization Be part of a company with a strong heritage of innovation, sustainability, and design If you're someone who enjoys creating positive customer experiences, solving challenges, and working collaboratively across teams, we'd love to hear from you. Last day of application: 2026-05-28 ***** At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team: Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors. Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones. Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible. Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential. Future Planning: We care about your future. We offer retirement contribution matching providing you with financial security in your post-work years. Employee Support: Life happens, and we're here to support you. We currently offer paid sick leave, paid parental leave (for both birthing and non-birthing parent) and employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services. Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets. Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. We offer bonus incentives, and profit sharing. Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company. Employee Discounts: We want to ensure our team members make each day extraordinary with use of our products and offer product discounts across our brands. Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate. ***** Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars' net sales were EUR 547 million. Read more: fiskarsgroup.com US Legal Disclaimer: Fiskars Group is an equal opportunity employer. We believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination. We support and stand with those who speak out and seek justice. We strive to be a diverse and collaborative environment. If you are an individual with a disability and need assistance applying for employment, please let us know by emailing applicants@fiskars.com. It may take up to one business day for a response. More information about Equal Employment Opportunity can be found here and Pay Transparency can be found here. Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars' net sales were EUR 547 million. Read more: fiskarsgroup.com