Storage Engineer

JOB RESPONSIBILITIES:

• Work as part of a team to provide daily and on-call technical support 24x7x365 on file storage solutions, ensuring high availability, performance, and security of data. These are 16 different storage technologies including things such as NetApp, Nutanix File, DellEMC and MS File Servers

• Support new client onboarding activities from the project stage into business as usual. - Support the implementation, configuration and ongoing management of the monitoring solution. - Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records. - Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications. - Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records. - Support ongoing version releases, including testing and deployments. - Collaborate with other client and Nephos IT teams, vendors, and stakeholders to ensure smooth integration and operation of technology with other systems and platforms. - Identify technology or process improvements initiatives for standardisation to streamline and/or automation opportunities where possible. - Create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others. JOB QUALIFICATIONS:

• 7+ Years in a technical support role. - Experience with supporting file-based storage systems (such as NetApp or Dell EMC) is required