6+ years of Customer Success Experience (Enterprise) in related SaaS with
You’re passionate about helping large organizations transform how work gets documented and shared through Scribe. You’ve managed the full Enterprise customer lifecycle: Implementation, onboarding to renewal, and can point to measurable lifts in adoption, NRR, or customer satisfaction. - You’re equally comfortable diving into technical SaaS workflows and leading VP and C-suite business discussions about business outcomes and ROI. - You multithread within Account to build awareness, scope and
Customer Success Qualified Leads
You’re data-driven, using insights to identify opportunities, tell compelling value stories, and influence executive decisions. You’re proactive and entrepreneurial, with a bias toward action, ownership, and high-velocity execution. You’re ready to roll up your sleeves and work with stakeholders at all levels to get to outcomes. - You bring a consultative and strategic mindset, balancing empathy for the customer with accountability for results. - You’re energized by ambiguity and love building scalable processes in a fast-growing, high-performing environment. - You know when it’s most effective to collaborate in person with key stakeholders, and how to drive an effective in-person meeting for maximum results. If you’re reading this and thinking “that’s me!”, we want to meet you. ## 🧠 Nice-to-Haves
Experience supporting Fortune 500 or global enterprise accounts at a high-growth SaaS company. - Previous ownership of expansion and renewal metrics (NRR, GRR). - Experience with a PLG sales motion. - Prior consulting or change management experience with large transformation projects. ## 🚫 This Role Is Not for You If
You’re not comfortable navigating complex, matrixed organizations or managing relationships across end users champions AND executive-level sponsors. - You thrive only with highly defined playbooks versus creating and iterating on them. - You prefer a reactive or transactional approach to customer management. - You’re not comfortable with up to 25% travel and in-person meetings. ## 💡 How We Work
We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. ## 💰 Compensation
$120,000–$165,000 OTE + equity + benefits. ->Compensation is determined based on Geo-Location and YOE
🎁 Full-Time US Employee Benefits Include
Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet
Competitive pay and meaningful equity
Comprehensive health, dental, and vision coverage for you and your dependents
