2027 Customer Success Manager, Amazon Vendor Services

Do you want to make bold impacts with some of our largest and most visible Retail brands on Amazon? Are you a passionate, customer-obsessed leader with a desire to influence how we drive business growth? You may be a great fit for the Amazon Vendor Services (AVS) team! AVS works directly with a selection of the most strategic Retail vendors (supplier partners) to improve the value, selection and convenience across their Amazon business. Our team creates and innovates across brands, processes and people to grow business results and improve Vendor engagement and satisfaction. We are seeking highly motivated Customer Success Managers, who will act as Account Managers owning the client-facing relationship with these supply partners and serve in an e-commerce capacity to drive their success, including growing revenue, improving operational efficiencies, executing initiatives and driving traffic and conversion. In this role, you will influence building and executing joint business plans with your Vendor, and collaborating with them to explore innovative merchandising, operational, and selection improvement opportunities. The ideal candidate for this role should possess strong analytical, account management and/or vendor management skills. They should be able to deliver on commitments, manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives. Above all, they should demonstrate a high level of ownership and ability to navigate ambiguity. If you are interested in growing Amazon’s top brands, then we’re interested in you! Key job responsibilities

Commencing by 2027, as a Customer Success Manager you will gain experience and a wide range of responsibilities, including;