Director – Omni Channel

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Director Job Description & Summary About the role As a Director within our Customer and Digital Transformation team, you will support growth and delivery across omni channel, eCommerce, trading and product transformation in Retail and Consumer markets. This is a senior influence role focused on originating and scaling client relationships, shaping multi-layered transformation programmes, and building market-leading propositions in areas including AI-enabled and agentic commerce. You will play a critical role in driving revenue growth, managing pipeline, expanding key accounts and identifying new client opportunities. You will combine deep industry experience with considerable commercial acumen, bringing credibility with stakeholders while supporting high-performing delivery teams. What your day looks like: Retain and drive the sales pipeline across retail and consumer accounts, converting new-logo opportunities across omnichannel, digital commerce and product transformation. Build and sustain trusted C‑suite relationships (Digital, Data, Commercial and Product leadership). Lead multi-layered proposals and RFP responses, shaping differentiated value propositions and commercial structures. Develop and scale strategic alliances with key technology partners across commerce platforms, cloud and AI ecosystems. Oversee delivery of large-scale transformation programmes, ensuring considerable commercial performance and tangible client impact. Lead, mentor and grow Senior Managers and Managers, while strengthening thought leadership and market positioning in agentic commerce and AI-led retail. This role is for you if: You have considerable industry experience within Retail or Consumer, either from consulting or in-house digital leadership roles You have a experience of generating revenue and guiding a healthy sales pipeline You are positive supporting senior client conversations and closing complex deals You understand the commercial drivers of omni channel and eCommerce performance You can balance growth, delivery and team leadership effectively You bring a external network and alliance mindset What you will receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility {+ 28 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date March 10, 2026 Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We'll help you grow your skills through challenging, meaningful work so you can go further.