Business Analyst

Job description for Staff Business Analyst, Blackbaud Luminate Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs. This position will be staffed by BB India and will provide support to US-based services staff. Responsibilities Learn the Luminate Online platform and become expert in its features and functionality Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails Conduct quality control tests for both standard and custom functionality Assist senior Business Analysts as part of services engagements Write documentation for internal and client consumption Qualifications Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations At least 1 year of full-time professional experience Excellent written English Comfortable to work in EST hours Technical aptitude for learning software applications Basic understanding HTML, CSS, Javascript – but no need to be a developer. Must be self-motivated and able to learn and work independently Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients Expected shift: US hours (ET) Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud (NASDAQ: BLKB) is the world's leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.