Relationship Manager; Market Research Analyst, Client Services - Hybrid

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We're seeking a Relationship Manager to join our team. You will work closely with Sales, Account Management, Operations, and Research to ensure exceptional client experience. This role will serve as the primary point of contact for assigned clients and accounts, managing all aspects of the client relationship from onboarding and reporting to payment coordination and ongoing support. In addition, as part of the Research Department within the Global Securities Class Action team, this position will support research initiatives designed to deepen our understanding of the market, clients, and competitive landscape. This role will also contribute to thought leadership, sales enablement, and strategic research that helps guide business decisions. Relationship Manager Responsibilities: Serve as the main point of contact for assigned clients and accounts Manage client onboarding, reporting, communications, and ongoing support Monitor key deadlines, filings, deficiency responses, and data-related requests to ensure timely action Advocate for clients and help maximize claims outcomes Coordinate with internal teams to ensure efficient service and client satisfaction Provide regular updates and reporting to clients Help ensure timely payments and communicate distributions clearly Support contract renewals and recurring client meetings, including business reviews Identify opportunities to improve client experience and internal processes Contribute to department initiatives, best practices, and team collaboration Market Research Analyst Responsibilities Conduct market and competitor research to support business strategy Identify target markets, client segments, and industry trends Support research projects related to the global securities class action landscape Assist with thought leadership, written content, and research-based insights Provide market intelligence to support sales enablement and business development Build knowledge of client needs, market issues, and company solutions Support the Research and Client Services teams with ongoing projects and day-to-day needs Qualifications: 5+ years of class action experience Significant experience in project management, client management, and/or account management Comprehensive understanding of securities class action plan allocations, as well as deficiency and audit processes and requirements Experience with securities trading, including equity, debt, and derivative securities Strong research, analytical, and writing skills Excellent verbal and written communication skills Strong presentation skills, including the ability to present to senior stakeholders and, ideally, at conferences Ability to synthesize information and communicate findings clearly and effectively Strong attention to detail, organizational skills, and follow-through Ability to manage multiple assignments and priorities in a fast-paced environment Proficiency in Word, Excel, and PowerPoint Interest in financial services, market intelligence, and the global securities class action space Bachelor's degree in business, finance, economics, legal studies, communications, or equivalent relevant experience Preferred Qualifications: Prior experience in research, strategy, sales support, financial services, or a related area Familiarity with preparing presentations, summaries, and research-driven business materials Curiosity about clients, markets, competitors, and industry trends Collaborative mindset and strong interpersonal skills Compensation Range: The salary range for this position is between $80,000 - $100,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings for this role #LI-PP1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com. Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.