Business Systems Analyst III

Shutterstock, Inc. seeks a Business Systems Analyst III in New York, NY to define and document user stories, business process flows, and functional specifications to support CRM and cross-platform enhancements. Requires a Bachelor's degree in Computer Engineering, or related field or equivalent and five (5) years of progressively responsible experience collecting business requirements and translating them into scalable technical specifications including Google Workspace, Confluence, Lucid chart, Jira, Asana, Monday.com, Slack, zoom, and Google meet; creating and maintaining documentation including BRDs, process maps, and internal guides using Lucid chart, Confluence, and Visio; leading user acceptance testing (UAT), including developing test cases and resolving defects; providing Tier-1 and Tier-2 support to troubleshoot technical issues using Salesforce Setup and Schema Builder, Salesforce Flows, SQL/SOQL, Tableau, and Postma; analyzing usage and performance data through root cause analysis using QA logs, SQL data queries, and defect trend reviews; participating in the full SDLC, including relational database design, SQL query optimization, and leading concurrent IT deliveries from inception to deployment; and in executing duties, utilizing Salesforce platform configuration and administration including Custom Objects, Fields, Validation Rules, Record Types, Page Layouts, Reports & Dashboards, declarative automation with Process Builder, Workflow Rules, and Flows, data management using Data Loader and Workbench, and Lightning Experience migration and Lightning App Builder. Telecommuting and/or working from home may be permissible pursuant to company policies. NO CALLS PLEASE. Salary Range: $115,971.00 - $149,000.00/year.   Shutterstock Values We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply. Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com. Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 1 million contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 340 million images and more than 19 million video clips available. Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company's brands also include Bigstock, a value-oriented stock media offering; Shutterstock Custom, a custom content creation platform; Offset, a high-end image collection; PremiumBeat, a curated royalty-free music library; and Shutterstock Editorial, a premier source of editorial images for the world's media. For more information, please visit http://www.shutterstock.com and follow Shutterstock on Twitter and on Facebook. Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com. Equal Opportunity Employer, M/F/D/V