Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvements
Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
Define and own the roadmap of bringing observability to critical user journeys for Robinhood’s products
Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture
What you bring:
5+ years of software engineering experience, including significant experience operating production systems
2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
Strong communication and cross-functional collaboration skills, especially during high-severity incidents
Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact
What we offer:
Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! - Exceptional office experience with catered meals, events, and comfortable workspaces
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
