Senior HR Service Delivery Representative - Relocation Process, Service Now

About this role: Wells Fargo is seeking a Senior HR Service Delivery Representative. HR Service Delivery: Covers jobs responsible for service delivery and fulfillment activities in support of products and process for one or more Human Resources functional areas and includes responding to employee queries. The Global Relocation team supports a wide variety of programs for Wells Fargo, including US Domestic relocation, US domestic temporary assignments, group moves, and international permanent moves. This role is a key to supporting the Global Relocation team, which has a staff of 3 and are in Minneapolis, Des Moines, and Phoenix. Wells Fargo's relocation function is outsourced to a third-party relocation management vendor, Aires, which provides support with employee reimbursements, home marketing, professional movers and temporary housing providers to source and coordinate the relocation In this role, you will: Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR Perform complex administrative, transactional, operational, or customer support tasks Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc Provide subject matter expertise and interpretation of procedures to less experienced staff Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information Required Qualifications: 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge of the Service Now tool Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Ability to interact with all levels of an organization Reporting/Excel experience Strong analytical skills with high attention to detail and accuracy Ability to research, compile, and perform analysis on critical operational data Advanced problem solving and technical troubleshooting capabilities Knowledge and understanding of SharePoint Ability to handle confidential material in a professional manner Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Experience delivering results in a fast-paced, deadline driven environment Human resources experience Job Expectations: Relocation authorization review, audit, and file set up in relocation software tool, MobilityX Relocation estimate creation Relocation plan guidebook creation On-time vendor invoice payments Audit MobilityX data (missing information, open files, completed files, etc…) Modest reporting and analysis of data for reporting trends to management Comfortable working with technology, specifically MobilityX Adherence to risk and compliance with established controls Ease with managing the Global Relocation email inbox and Service Now cases to support the team Outstanding communication skills especially with email and customer service support Experience in US Domestic Relocation, International Relocation, temporary assignment support and the nuances surrounding the business support of global relocation and assignment support Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR Perform complex administrative, transactional, operational, or customer support tasks Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc Provide subject matter expertise and interpretation of procedures to less experienced staff Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information Shift timings: 12:30 PM – 9:30 PM IST / 1:30 PM – 10:30 PM IST. Posting End Date: *Job posting may come down early due to volume of applicants. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune's 2025 rankings of America's largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at: wellsfargo.com wellsfargojobs.com For questions on how to search and apply, visit frequently asked questions.