Clinic Practice Manager II - Urology

Employment Status: Full time Shift: Day (United States of America) Facility: 5372 Fallowater Ln - Roanoke Requisition Number: R159424 Clinic Practice Manager II - Urology (Open Date: 04/07/2026) How You'll Help Transform Healthcare: The Clinic Practice Manager II provides a positive, rewarding and service-oriented work environment which supports high quality patient centered care, an exceedingly competent and engaged staff, and the achievement of fiscal, score card and process improvement goals and objectives. Monitors and implements new health care services and performance improvement initiatives The Clinic Practice Manager II provides a positive, rewarding and service-oriented work environment which supports high quality patient centered care, an exceedingly competent and engaged staff, and the achievement of fiscal, score card and process improvement goals and objectives. Monitors and implements new health care services and performance improvement initiatives. Reports to a practice Director. Manages the operations of physician practices. Applies key financial concepts and analysis to decision making. Develops and implements actionable work plans with measurable outcome. Continually assesses and reallocates resources to meet demands. Responsible for overseeing day to day operations of a unit or department as it relates to scorecard goals and objectives. Organizes, manages, and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service. Proactively identifies and implements cost containment initiatives. Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates team in problem solving processes. Maintains productive, collaborative relationships with physicians, other members of the management team and pre- and post-hospital providers. Monitors and evaluates customer satisfaction with services valuing our customer perspective. Collaboratively implements programs to continuously enhance customer satisfaction. Communicates appropriate information to stakeholders in an ongoing, timely, and accurate fashion. Establishes forums to engage in open, honest, and proactive two-way communication. Establishes and continuously evaluates unit processes and reporting procedures to ensure achievement. Revises as needed. Creates a safe working environment while providing opportunities to develop maximum potential. Facilitates professional growth and development including the provision of in-service programming and an effective performance appraisal process. Plans for growth, staffing, services, educational opportunities and effective performance improvement in collaboration with Human Resources. Utilizes developmental planning to expand employee skills and abilities. Responsible for compliance with applicable regulatory, licensure and accrediting standards where applicable (The Joint Commission, CLIA, COLA, OSHA, AAAHC, etc). Collaborates with management, physicians, nursing, allied health staff, patients and vendors internal and external to the healthcare environment to work through processes and situations in assigned department or unit. Decisions have impact on quality of nursing services and care, fiscal results, attainment of goals and development and retention of employees. Organizes, prioritizes, leads, facilitates, coaches and problem solves with peers and reporting staff to ensure that goals, objectives, and budgets are met. Provides supervision and direction to department staff. Collaborates with members of the health care team/patient/ family. May provide patient care. What We Require: Education and Experience: Bachelor's degree or 4 years of equivalent experience required. License/Certification/Registration: In some offices an RN/BSN license may be required due to staffing model and grant specifications. Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting, organizational and work competency skills. Experience with Microsoft Office Suite, including Excel, Word, Access and Power Point. Ability to use electronic medical records. This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Recruiter: EMILY ALLEN Recruiter Email: efallen@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you're away. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.