We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. - From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
INFUSE is looking for a talented Associate Manager to work with our Creative Teams. This is an opportunity to join a role at the center of fast-paced campaign production where your daily impact is removing blockers, improving processes, and helping creative specialists deliver high-quality work on time for international clients. ---
Responsibilities
Coordinate day-to-day Creative Teams operations and prompt removal of blockers
Ensure team alignment with department goals and values
Report to the Creative Teams Manager on Goals progress and status
Handle errors and communicate with the Client Success Team
Conduct regular process reviews and initiate process optimization tasks
Ensure campaign delivery within approved timelines and quality standards
Monitor and address day-to-day technical issues
Running operational meetings (dailies, cross-team syncs) in the Manager's absence
Assisting team leads in handling complex or non-standard client requests
Logging systemic errors and passing analytical findings to the Manager for process improvements
Documenting workflows, updating instructions and operational guides
Participating in testing and implementing process changes initiated by the Manager
Collecting team feedback and formulating improvement proposals
Making operational decisions within delegated authority
Requirements
2+ years of experience in team operations management
B2–C1 English level
Ukrainian and/or Russian fluency is a must
Excellent communication and writing skills
Experience setting up and tracking KPIs and goals
Error handling and ability to work under pressure
Critical thinking skills for process analysis
Proven experience working in a fast-paced environment
Proficiency with AI models and tools (Claude, Gemini, GPT)
What we offer
Paid annual time off
Reduced Fridays during the summer
Birthday day off
Fully remote job
Interesting creative projects with modern tools
Supportive, collaborative creative teams
Working hours: 15:30–00:00 EEST
If you’re ready to drive the operations and high-quality delivery across creative teams, apply now and let’s get acquainted.
