Tier 2 - NOC Support Engineer

Are you a problem-solver with a passion for networking and VoIP technologies? Join our growing global team in Bacolod as a Tier 2 Support Engineer. In this role, you’ll have the opportunity to work in a supportive and innovative environment, gain hands-on experience with advanced networking and VoIP technologies, and unlock growth-potential into advanced support tiers. Enjoy a supportive, hands-on team while contributing to a global company that values excellence and teamwork. What You Will Do:

• Resolve Priority 2 (high priority/urgent) tickets efficiently, following troubleshooting guidelines and critical thinking. - Create, manage, and document tickets in our system while adhering to protocols and Service Level Agreements (SLAs). - Handle escalations from Tier 1 and collaborate with Tier 3 support when necessary. - Assist customers via phone, chat, and tickets with professionalism and clarity. - Train and mentor Tier 1 Support staff, contributing to their growth and development. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture. We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth. - We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times. Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year. - We believe in developing our team members and offer many opportunities for training, professional development and career growth. Your Voice is Heard