Technical Support Specialist

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Job Summary The Tech Support Specialist – IT Project Deployment is a critical field-facing role within the Grady Health System IT Project Office (IT PMO). This specialist serves as the primary hands-on technical resource embedded within the capital project delivery process, responsible for end-to-end management of IT equipment across the project lifecycle – from initial inventory intake through post-activation support. This role operates in direct support of the IT PMO's active capital project portfolio, which spans 30+ concurrent initiatives annually across Grady's enterprise network, including clinical environments, ancillary departments, and administrative facilities. The specialist partners closely with assigned Project Managers, clinical stakeholders, facilities teams, and vendor representatives to ensure technology deployments are executed on schedule, within scope, and with minimal disruption to patient care and clinical operations. Qualifications Education Required Associate's degree in Information Technology, Computer Science, or related field required Bachelor's degree preferred; equivalent combination of education and directly relevant experience will be considered. Required Experience Minimum 2–3 years of hands-on IT field technician, desktop support, or hardware deployment experience Demonstrated experience with enterprise endpoint imaging (SCCM, Intune, WDS, or equivalent) Experience managing hardware inventory, asset tracking, or equipment staging in a multi-project or multi-site environment Proven ability to execute physical IT deployments including workstations, peripherals, printers, and mounted displays Experience supporting end users in a technical support or help desk capacity Preferred Experience Experience in a healthcare IT environment, with understanding of clinical workflow sensitivities and HIPAA data handling requirements Experience supporting Epic or other major EHR/EMR deployments Capital project or construction coordination experience in a healthcare or enterprise setting Experience with ITSM/ticketing platforms (ServiceNow, Remedy, or equivalent) Familiarity with CMDB management and IT asset lifecycle processes Certifications (Preferred) CompTIA A+ (required or obtained within 12 months of hire) CompTIA Network+ (preferred) Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred) ITIL Foundation (preferred) HDI Support Center Analyst or equivalent (preferred) Core Competencies These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment. 1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families. 2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes. 3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals. 4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership. 5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all. 6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes. 7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure. 8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback. 9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency. 10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care. Grady Total Rewards At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including: Health & Wellness: Medical, dental, vision, and prescription drug coverage. Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage. Work-Life Balance: Paid time off, holidays, and family leave benefits. Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement. Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services. Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond. Why Join Grady? Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration. Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued. At Grady, we don't just work, we make an impact. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. If you're passionate about healthcare, ready to make a real impact, and want to thrive in a dynamic, innovative environment, Grady is where your career takes off! Join our Talent Community At Grady Health System, we are more than just a healthcare provider – we are a lifeline for our community. With a rich history of compassionate care, we've been serving Atlanta and beyond for over 125 years. As one of the nation's leading public health systems, we are committed to delivering exceptional, patient-centered care to all, regardless of ability to pay. Our dedicated team of healthcare professionals brings a passion for making a difference, and together, we provide top-notch services in every specialty, from trauma care to maternal health, to community-based programs that improve lives. We embrace innovation, diversity, and collaboration to meet the unique needs of our patients and create a healthier future for everyone. Join us in our mission to make a lasting impact – because at Grady, your care, your career, and your community matter.