AI Key Account Manager - Service Designer

Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in carbon management to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visit Oxy Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. We are looking for an experienced and innovative individual contributor to fill the position of AI Key Account Manager within our AI Center of Excellence group based in Houston, TX. This role is hybrid and reports to the AI Lead Key Account Manager. This is a research-heavy, systems-oriented design role. You will spend time with users, map complex workflows, facilitate workshops, synthesize findings, and help cross-functional teams move from ambiguous business problems to practical AI solutions that people can trust and use. Essential Job Responsibilities: Deeply understand and map complex end-to-end enterprise workflows (e.g., rig scheduling, reserves process, subsurface technical assurance reviews) to identify where AI augmentation can deliver the most value. Conduct user research, including ethnographic studies, interviews, and contextual inquiry, to understand how teams and individuals operate within complex processes. Create visual mockups, wireframes, and interactive prototypes of proposed AI solutions following discovery workshops, enabling stakeholders to align around a shared vision. Design service blueprints and journey maps that illustrate current-state workflows and proposed future-state experiences with AI integration. Facilitate and participate in cross-functional workshops alongside account managers, engineers, product owners, and business stakeholders to define problems and co-create solutions. Translate complex process findings into clear, compelling visual artifacts (diagrams, flows, storyboards) that drive faster stakeholder alignment and decision-making. Support change management efforts by designing user-facing training materials, onboarding guides, and documentation for deployed AI solutions. Collaborate with engineering teams to ensure design feasibility and maintain design quality through implementation. Qualifications: Bachelor's degree in UX Design, Human-Computer Interaction, Industrial Design, Service Design, Information Architecture, or related discipline is required. A minimum of 3 years of experience in UX design, service design, or UX research in an enterprise or industrial environment. Demonstrated experience with service design, ethnographic research, prototyping, and process mapping methodologies. Strong portfolio showcasing end-to-end design thinking, from research and discovery through prototyping and validation, in complex enterprise contexts. Excellent organizational and communication skills, including the ability to facilitate workshops with diverse stakeholders. Proficiency with UX design and prototyping tools (e.g., design software, whiteboarding platforms, process mapping tools – Miro, Mural, Figma, or similar). Ability to synthesize large amounts of qualitative and quantitative information into clear, actionable insights. Strong collaboration skills with the ability to work across disciplines (engineering, data science, business) in a fast-paced environment. Additional Desired Qualifications: Experience in the energy, oil and gas, or industrial enterprise sector is highly preferred. Familiarity with AI/ML concepts and an understanding of how AI augments enterprise workflows. Experience with process mining, workflow analysis, or operational excellence methodologies. Experience designing for data-intensive or technical user audiences. Knowledge of change management principles and user adoption strategies. Occidental does not offer sponsorship of employment-based nonimmigrant visa petitions for this role. Recruitment Fraud It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website. Oxy does not charge a fee at any stage of the recruiting process. We will never: • Ask you to pay for applications, interviews, meetings, processing, training or for any other fees • Use recruiting or placement agencies that charge candidates an advance fee of any kind or • Request personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Oxy has bold ambitions to achieve net zero and help others do the same. To get there, we'll need great minds ready to unleash big ideas, strong leaders ready to inspire and team players ready to make it happen. Does this sound like you? Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Oxy produces energy and essential products to sustain and improve life on our planet. Our experienced teams, located in the United States, Middle East and Africa, are committed to safe and efficient operations and products, and to reducing our carbon footprint and helping others do the same. We are busy developing the big ideas and broad solutions we will need to achieve net zero. Every day, we get closer. And we won't stop until we're there.