Sr. Employee Benefits Captive Insurance Program Manager

Job Description: Job Description Innovative Captive Strategies (ICS) is seeking an experienced Sr. Employee Benefits Captive Insurance Program Manager to deliver exceptional service and strategic support to agency partners, clients, and carrier partners. In this role, you will collaborate closely with senior leadership and captive leaders to manage and grow employee benefits captive insurance programs while ensuring a best-in-class client experience. This position is ideal for a seasoned benefits professional who thrives in a collaborative environment, enjoys leading complex initiatives, and brings deep knowledge of captive insurance and self-funded medical programs. Client & Partner Engagement Serve as a primary point of contact for agency partners, clients, and carrier partners, responding to inquiries and resolving issues in a professional and timely manner Build and maintain strong relationships with insurers, underwriters, third-party administrators, pharmacy benefit managers, and other population health partners Captive Program Leadership Oversee and execute all core captive processes, including annual renewals, new member onboarding, quarterly calls, and captive committees Lead strategy development and preparation of materials for annual member meetings and quarterly calls Facilitate committee meetings and calls, including coordination, strategic content development, and meeting materials Renewals & Onboarding Manage captive member renewals end-to-end, including tracking timelines, compiling data, and delivering final renewal communications Lead onboarding of new captive members by coordinating calls, meetings, communications, and required documentation Integrate seamlessly into broker and client relationships as new members join the captive Analysis & Continuous Improvement Review, analyze, and summarize financial and program data related to captive performance Collaborate internally on renewal analysis and strategic recommendations Enhance efficiencies by improving workflows, processes, and procedures Support the development and mentoring of Program Managers, Program Assistants, and Coordinators Experience & Education Bachelor's degree preferred Minimum of 7 years of customer service experience in an agency or corporate environment Captive insurance experience strongly preferred Ability to obtain and maintain an active Life & Health insurance license within 90 days of hire Technical Knowledge Strong understanding of employee benefits and self-funded medical plans Ability to interpret and explain: Captive financial components (collateral, distributions, lasers, retention, etc.) Layer loss reporting and stop loss insurance principles Plan documents, carrier forms, and policies Population health strategies and vendor solutions Why Join ICS Innovative Captive Strategies offers the opportunity to work in a collaborative, growth‑focused environment where your expertise directly impacts clients' long‑term success. Team members gain meaningful exposure to carrier partners, innovative captive solutions, and complex insurance strategies while continuing to build their professional skills. ICS values integrity, teamwork, and continuous learning, empowering employees to contribute, grow, and make a measurable difference. Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as: Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey! Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow. 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for. Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first. Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you. DE&I programs — Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish! Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing. Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn't love that?! #LI-EG1 There's No Place Like Holmes! You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: Grow Your Career – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office. Learn... On Us – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement. Share in Our Success – Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions! Take Time to Recharge – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away!