Senior Manager, Retention Strategy & Intelligence

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. ## The Role

We are looking for a technical operator with strong strategic vision and business acumen to own the development and operationalization of Guided Renewals, our AI-powered approach to proactive retention. As the Senior Manager of Retention Strategy & Intelligence, you will partner directly with our Renewals organization while collaborating with GTM functions across the customer lifecycle and our Technology, Data, and Insights (TDI) team. In this role, you will own the intelligence layer that drives retention: identifying and tracking risk signals, partnering with teams to build AI models that surface risk and recommend personalized interventions, and leading the field cadences that turn insights into action. ## Core Responsibilities

Qualifications

• 7+ years across Customer Success, Renewals, Sales Enablement, or Revenue Operations with hands-on experience in data, analytics, or process automation. - Technical Fluency: Working knowledge of AI/ML, data architecture, and APIs. Able to engage technical teams and translate business needs into solutions. - Able to design the logic and guardrails that govern AI behavior and ensure outputs are accurate and operationally useful. - Connects data signals to customer realities and understands how field teams actually work. - Experience defining requirements, managing roadmaps, and iterating on user feedback. - Able to influence and align across Engineering, Data Science, Sales, CS, and Renewals.