UX Program Manager

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.       WHO WE ARE:    Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.       Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.      We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.      If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!      To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   Duck Creek is a flexible-first company, and that remains core to how we work. As part of our Flying Together initiative, we're taking a more intentional approach to how teams come together, while continuing to support flexibility in day-to-day work. We're focusing hiring in designated locations, including our existing offices and key growth areas such as Boston, MA, Columbia, SC, Bolivar, MO, and the Bay Area, CA, where we are building stronger team presence and connection. We believe in bringing teams together for meaningful, in-person collaboration moments. Candidates should be within a reasonable distance of one of these locations and open to participating in those moments as guided by their team and leader. Expectations for in-person time will be shaped by the team and leader and will continue to evolve over time.   TITLE: UX Program Manager About the Role We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem. This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI-enabled delivery practices. The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross-functional program management expertise. You will partner closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user experience quality at scale. Potential Locations: Boston MA, Columbia SC, Bolivar MO. What You'll Do UX Platform & Program Leadership Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives Improve visibility into priorities, dependencies, risks, and overall UX delivery health Design Systems & Backlog Operations Support Design Systems governance, adoption, release coordination, and component lifecycle management Oversee UX and Design System backlog prioritization, intake, and roadmap alignment Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities AI-Enabled Workflow & Operational Excellence Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams Establish scalable operational frameworks, quality standards, metrics, and reporting practices Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency What You've Done Required Qualifications 5+ years of experience in Program Management, DesignOps, Product Operations, UX Operations, or Technical Program Management Experience supporting Product Design and/or Design Systems organizations Strong understanding of agile product development and cross-functional delivery models Experience managing complex programs across distributed teams and stakeholders Excellent communication, facilitation, and organizational leadership skills Strong systems-thinking mindset with the ability to improve operational scalability Preferred Qualifications Experience working with enterprise-scale Design Systems Familiarity with AI-assisted workflow tooling and automation practices Experience with accessibility governance and UX quality standards Knowledge of Product Operations or platform delivery models Experience with operational analytics and delivery metrics Familiarity with tools such as Figma, Azure DevOps, Jira, Confluence, Mural, Aha, or Linear Knowledge, Skills, Abilities and Behaviors Strong understanding of UX, Design Systems, and product development lifecycles Experience leading cross-functional programs across UX, Product, and Engineering teams Ability to manage and prioritize UX and Design System backlogs at scale Knowledge of DesignOps, ProductOps, and operational governance practices Experience improving workflow efficiency, delivery processes, and operational scalability Familiarity with AI-assisted workflows, automation, and intelligent operational tooling Strong systems-thinking and organizational problem-solving abilities Ability to establish operational frameworks, standards, and governance models Excellent communication, stakeholder management, and executive presentation skills Ability to manage complex dependencies, risks, and competing priorities Experience using tools such as Figma, Jira, Confluence, Miro, Airtable, or similar platforms Knowledge of accessibility standards, UX quality practices, and experience consistency principles Ability to use metrics, reporting, and operational analytics to drive decision-making Strong collaboration and leadership skills in highly matrixed environments Ability to balance strategic planning with hands-on operational execution Success in This Role Looks Like UX teams operate with greater clarity, consistency, and efficiency Design System adoption increases across product teams Cross-functional initiatives execute with improved alignment and predictability Operational overhead and delivery friction are reduced AI-enabled workflows improve productivity without compromising quality Leadership gains visibility into UX health, priorities, and delivery outcomes Product experiences become more scalable, accessible, and consistent Why Join Us You'll help shape the operational foundation for how modern product experiences are built and scaled. This role sits at the intersection of UX, systems thinking, operational strategy, and AI-enabled transformation. You'll work alongside leaders across Product, Design, and Engineering to build the next generation of experience delivery capabilities. WHAT WE STAND FOR:    Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.      We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.    To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.     Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.   Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.    Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 135,900 - 194,200 Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 129,500 - 185,000: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 123,100 – 175,900: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 109.000 – 170,400: For all other U.S. locations This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law. Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes. Duck Creek Technologies offers a comprehensive benefits package, which includes: Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Benefits eligibility and offerings may vary based on role and location. The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.