Sr. Account Manager

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Own and manage relationships across 15+ monthly client accounts
• Lead and participate in digital marketing strategy discussions (SEO, PPC, websites, AI-driven visibility)
• Coordinate with internal teams to manage client requests and smaller projects
• Report on outcomes, performance, and results to clients
• Educate clients on services, strategies, and delivered value
• Support account growth through upselling and long-term client retention
• Organize and participate in internal and client-facing meetings

Requirements

• Familiarity with websites and digital marketing, including a solid understanding of SEO and PPC
• Familiarity with AI platforms (e.g., ChatGPT, Gemini) and how they can be used to improve online visibility
• Ability to grow into leading strategic digital marketing conversations with internal support
• Comfort managing 15+ active client accounts
• 3+ years of account management experience with local, regional, and national accounts
• Experience working with one or more of the following industries is a plus:
• Professional Services (legal, accounting, mortgage)
• Home Services (plumbing, HVAC, roofing, restoration)
• SaaS or eCommerce
• Understanding of how digital marketing services are sold, with upselling as a key responsibility
• Experience in managing website projects for clients
• Ability to manage your own schedule and work effectively and independently
• Strong collaboration skills with excellent oral and written communication
• Strong judgment in knowing when to involve subject-matter experts to deliver the best strategy

Benefits

• Paid Time Off
• Health Care (Medical)
• Dental
• Vision
• 401k Retirement
• On-the-Job Training
• No Weekend Work
• Growth Opportunities
• Pay Reviews