Customer Outcomes Specialist

As a Customer Success Manager for North America, you will be responsible for owning a portfolio of 40-50 B2B customer accounts primarily in North America. Your main focus will be driving long-term customer success through retention, renewals, and expansion strategies. You will act as a strategic advisor to customers, aligning company capabilities with their business goals to ensure they derive clear value from the platform. Your role will involve leading onboarding, adoption, engagement, and ongoing account management to enhance customer health and ensure long-term retention. Additionally, you will conduct renewal conversations, commercial discussions, and identify opportunities for upselling and cross-selling. Your responsibilities will also include running consultative conversations with various stakeholders, monitoring account performance, identifying risks early, and proactively resolving issues to improve retention and Net Revenue Retention (NRR). Collaborating cross-functionally with product, sales, and operations teams will be essential to incorporate customer feedback and enhance the overall customer journey. To excel in this role, you should have at least 3 years of experience in Customer Success, Account Management, or post-sales roles, preferably in B2B SaaS, with a minimum of 1 year managing customers in North America. Strong communication skills, an analytical mindset, and a sense of ownership are crucial attributes. You should be comfortable managing SMB and mid-market customers, thrive in a fast-paced startup environment, and demonstrate a high level of process discipline with CRM tools. Success in this role will be measured by strong Net Revenue Retention (NRR) performance, high renewal rates, consistent expansion revenue, and building high customer trust and engagement. Additionally, the company offers accelerators for strong performance, career growth opportunities, a cooperative culture, and a flexible work environment with remote options. Joining this company will provide you with a ground floor opportunity at a well-funded startup, competitive compensation tied to customer growth and success, and the chance to work with a product that delivers clear ROI and addresses real customer pain points. You will be part of a fast-growing company with significant upside and ample career growth potential. As a Customer Success Manager for North America, you will be responsible for owning a portfolio of 40-50 B2B customer accounts primarily in North America. Your main focus will be driving long-term customer success through retention, renewals, and expansion strategies. You will act as a strategic advisor to customers, aligning company capabilities with their business goals to ensure they derive clear value from the platform. Your role will involve leading onboarding, adoption, engagement, and ongoing account management to enhance customer health and ensure long-term retention. Additionally, you will conduct renewal conversations, commercial discussions, and identify opportunities for upselling and cross-selling. Your responsibilities will also include running consultative conversations with various stakeholders, monitoring account performance, identifying risks early, and proactively resolving issues to improve retention and Net Revenue Retention (NRR). Collaborating cross-functionally with product, sales, and operations teams will be essential to incorporate customer feedback and enhance the overall customer journey. To excel in this role, you should have at least 3 years of experience in Customer Success, Account Management, or post-sales roles, preferably in B2B SaaS, with a minimum of 1 year managing customers in North America. Strong communication skills, an analytical mindset, and a sense of ownership are crucial attributes. You should be comfortable managing SMB and mid-market customers, thrive in a fast-paced startup environment, and demonstrate a high level of process discipline with CRM tools. Success in this role will be measured by strong Net Revenue Retention (NRR) performance, high renewal rates, consistent expansion revenue, and building high customer trust and engagement. Additionally, the company offers accelerators for strong performance, career growth opportunities, a cooperative culture, and a flexible work environment with remote options. Joining this company will provide you with a ground floor opportunity at a well-funded startup, competitive compensation tied to customer growth and success, and the chance to work with a product that delivers clear ROI and addresses real customer pain points. You will be part of a fast-growing company with significant upside and ample career growth potential.