Apprentice Administrator - Customer and Neighbourhood

Salary: £15,680.00 - £15,680.00 Per year ‌ We have an opportunity for an Apprentice Business Administrator to join us at SNG. You'll be part of our Customer and Neighbourhood Team, with an office base in Basingstoke. The salary starts from £15,680 depending on your age and experience. About SNG SNG (Sovereign Network Group) is one of the largest housing associations in England. Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. The Apprenticeship This apprenticeship will introduce you to how we deliver our housing services and support our customers. You'll build valuable housing skills and will make a meaningful contribution to the work that we do. You'll spend time with different teams, including Customer Accounts, Lettings, Localities (Tenancy Management), and Supported Housing. This will give you hands-on experience and help you understand how our services work from start to finish. In this role, you will: Carry out basic admin tasks and data entry Respond to customer enquiries Support case management activity Work with colleagues and external partners Attend meetings and site visits with team members Help with reporting and system updates As part of the placement, you'll shadow experienced staff to learn about their roles. As your confidence grows, you'll be given your own tasks and responsibilities, matched to your skills and development. You'll also be attending college to complete a Level 3 Business Administrator qualification. At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career. The Details We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you. To complete the Level 2 course you'll ideally have, or be working towards a Maths and English GCSE You can apply until midnight on the 23rd June 2026 We will let you know if you will be invited to our assessment days by Tuesday 14th July The assessment day will take place on the 24th July, please make sure you are available. Candidate Guide Job Description We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/paternity/adoption pay  Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people's lives Can't find what you're looking for? Sign in to access your account or register with us, where you can set up job alerts and be notified of new opportunities at SNG.