Junior Support Engineer

Requirements

What will you do at MMDSmart?

• Communicate with customers and accept inquiries via Helpdesk & Skype. - Handle requests from members of other teams. - Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers. - Provide quality service to customers. You are a perfect match if you have:

• English – Upper-Intermediate+. - You are willing to work night/holiday shifts. Schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts. - Stress tolerance. It will be a plus:

• Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work. - Basic understanding of the OSI model. - Basic SQL skills. ## Benefits

Why do talents choose and stay at MMDSmart?

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*. Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts. Your Development: Benefit from free educational events & courses, and English classes with native speakers. Your Career: Focus on your professional development in a supportive environment. Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities.