Customer Success Engineer at Palo Alto Networks | Sift Talent | SiftCustomer Success Engineer
Posted Apr 22, 2026
Key Responsibilities:
- Rapidly implement and operationalize Palo Alto Networks SASE solutions for customers
- Assist customers in fully integrating SASE solutions into their security operations
- Proactively address customer needs for technical assistance and coordinate timely resolutions with engineering teams
- Advocate for customers in influencing product roadmap and improvements
- Coach customers on establishing and managing their Cloud Security Change Management/Governance/Centre of Excellence program
- Identify risks to customer business goals and collaborate with the account team to build risk mitigation plans
- Develop a comprehensive understanding of customer business challenges and objectives to map features and business benefits effectively
- Become a Go-To customer expert on Palo Alto Networks SASE security solutions and evolve into a Subject Matter Expert over time
- Performance metrics include CSAT, Renewal rate, Upsell/Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
Qualifications Required:
- Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting, or similar roles
- Understanding of SASE architecture and value proposition
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices
- Rapidly implement and operationalize Palo Alto Networks SASE solutions for customers
- Assist customers in fully integrating SASE solutions into their security operations
- Proactively address customer needs for technical assistance and coordinate timely resolutions with engineering teams
- Advocate for customers in influencing product roadmap and improvements
- Coach customers on establishing and managing their Cloud Security Change Management/Governance/Centre of Excellence program
- Identify risks to customer business goals and collaborate with the account team to build risk mitigation plans
- Develop a comprehensive understanding of customer business challenges and objectives to map features and business benefits effectively
- Become a Go-To customer expert on Palo Alto Networks SASE security solutions and evolve into a Subject Matter Expert over time
- Performance metrics include CSAT, Renewal rate, Upsell/Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
- Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting, or similar roles
- Understanding of SASE architecture and value proposition
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices
- Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP/OSPF/EIGRP)
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols
- Knowledge of Linux (including BASH and Python scripting)
- Proven track record of managing customer escal
Apply nowPostedApr 22, 2026
Work typeOn-site
LocationAll India
Source
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