Posted May 5, 2026
Key Responsibilities:
Handle pre-sales inquiries and guide customers on product selection, features, and benefits. - Provide post-sales support by addressing installation, troubleshooting, and order-related queries. - Respond to customer queries via chat, email, and phone calls professionally and in a timely manner. - Ensure quick resolution of issues while maintaining high customer satisfaction (CSAT) scores. - Log all customer interactions, track queries, and update records in the CRM system. - Identify recurring issues and suggest process or product improvements. - Work closely with sales, logistics, and technical teams to ensure a seamless customer experience. - Proactively collect and share customer feedback to improve support processes and product offerings. Qualifications Required:
1-3 years of experience in customer support (voice & non-voice, chat, email, inbound/outbound calls). - Fluent in both English and Hindi with excellent verbal and written communication skills. - Comfortable handling high volumes of calls and chats concurrently. - Quick thinker with problem-solving skills to analyze customer concerns and provide effective solutions. - Familiarity with CRM tools, ticketing systems, and customer support software. - Background in supporting customers for D2C brands, especially in e-commerce or home appliance sectors, is preferred. (Note: Additional details about the company have been omitted as they were not provided in the job description) Role Overview: As a Customer Support Associate at WaterScience, you will be responsible for providing assistance to customers before and after sales, ensuring high customer satisfaction through multi-channel support, maintaining CRM documentation, collaborating with internal teams, and collecting feedback for process and product improvements. Key Responsibilities:
Handle pre-sales inquiries and guide customers on product selection, features, and benefits. - Provide post-sales support by addressing installation, troubleshooting, and order-related queries. - Respond to customer queries via chat, email, and phone calls professionally and in a timely manner. - Ensure quick resolution of issues while maintaining high customer satisfaction (CSAT) scores. - Log all customer interactions, track queries, and update records in the CRM system. - Identify recurring issues and suggest process or product improvements. - Work closely with sales, logistics, and technical teams to ensure a seamless customer experience. - Proactively collect and share customer feedback to improve support processes and product offerings. Qualifications Required:
1-3 years of experience in customer support (voice & non-voice, chat, email, inbound/outbound calls). - Fluent in both English and Hindi with excellent verbal and written communication skills. - Comfortable handling high volumes of calls and chats concurrently. - Quick thinker with problem-solving skills to analyze customer concerns and provide effective solutions. - Familiarity with CRM tools, ticketing systems, and customer support software. - Background in supporting customers for D2C brands, especially in e-commerce or home appliance sectors, is preferred. (Note: Additional details about the company have been omitted as they were not provided in the job description)
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