Associate Support Consultant

Responsibilities

• Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications. - Take ownership of service requests and ensuring SLA‑aligned outcomes. - Supporting Incidents through to resolution, attending meetings with clear actions, updates and post‑incident reviews. - Supporting our Service Desk Analysts on challenging cases and engagements. - Collaborating with vendors, teams and customers to achieve timely resolutions and root‑cause analysis. - Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times. What we look for in our people:

• Strong alignment with FSP values and ethos. - Commitment to teamwork, quality and mutual success. - Proactivity with an ability to operate with pace and energy. - Strong communication and interpersonal skills. - Dedication to excellence and quality. Who are FSP? Founded in 2012, FSP Consulting Services (FSP) are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams. At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience. Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023. We are ISO27001 and ISO9001 Certified by UKAS. We are also a CREST approved penetration testing and SOC company, IASME Cyber Essentials Certification body and Cyber Essentials Plus certified. Find out more about our awards here: