Service Desk Analyst

As a Service Desk Analyst with 2+ years of experience, your role will involve the following responsibilities:

• Incident Management:
• Receive, log, and manage user requests and incidents via phone, email, and ticketing system. - Technical Support:
• Provide initial troubleshooting and support for hardware, software, and network issues. - User Assistance:
• Guide users through problem resolution and assist with account management tasks (e.g., password resets). - Escalation:
• Identify and escalate complex issues to higher-level support teams as needed. - Documentation:
• Maintain accurate documentation of support requests, solutions provided, and known issues. - Service Improvement:
• Contribute to improving processes and procedures within the Service Desk. - Technical Skills:
• Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications. Additionally, you should be prepared to work in a 24/7 workplace environment. Please note: This is a contract position based in Bengaluru/Mumbai with an immediate start date. As a Service Desk Analyst with 2+ years of experience, your role will involve the following responsibilities:
• Incident Management:
• Receive, log, and manage user requests and incidents via phone, email, and ticketing system. - Technical Support:
• Provide initial troubleshooting and support for hardware, software, and network issues. - User Assistance:
• Guide users through problem resolution and assist with account management tasks (e.g., password resets). - Escalation: