Senior Manager, Launch & Solutions

We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers. What you’ll do:

• Merchant Launch & Solutions:

• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)

• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed. - Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed. - Define, track, and analyze metrics related to the launch of new merchants. - Develop and support the implementation of new service offerings. - Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization. - Analysis:

• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes. - Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making. - On-Site Support & Leadership Development:

• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges. - Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement. What you’ll need:

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field

• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment. - Strong leadership and team management skills with a proven track record of driving results. - Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc. - Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems. - Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies. - Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization. - Lean program leadership and/or certification(s) preferred. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.